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“The Home Secretary’s record on private information … displays a reckless disregard for the privacy of other people’s confidential information, matched with a determination to keep Government data just as secret as he or the Government choose at any one time. The Labour party believes that the balance should be struck differently and that it [...]

I’ve recently added the Semantic Mediawiki extension to the Nigov wiki. This is a plugin that allows for the creation of semantic information within a wiki.
The basic principle is extremely simple. Rather than just creating a normal wiki link from one article to another, you annotate that link with information what sort of relationship it [...]

Belfast City Council have launched their new website. At first glance it certainly appears to be much better. The one part of it I use the most, the Minutes system is certainly improved, in so far as I can now actually use it again!
The ’search’ is still fundamentally broken in all the ways I’ve [...]

I’ve received a response from the Council to my enquiries about their broken minutes system. They assure me that nothing has changed with the system, which is not just puzzling, but also means that they have nothing that they can correct. So it appears I’m stuck with a very convoluted way of getting the minutes.
However, [...]

The nigov site has been rather lacking in updates to the Belfast City Council minutes section for a while now. Although partially this is down to laziness on my part, the main reason is that the Council seem to have changed their on-line minutes system slightly.
Not content with the plethora of problems previously discussed, the [...]

I’ve been having some more difficulties with BT over the last few days (more details later, when I discover what has actually happened), and I found myself looking at their SMS webpages again.
As regular readers know, shortly after I complained to them about their previous system, whereby you could find out when anyone last paid [...]

The Register is reporting that BT have shut down the SMS service due to Data Protection fears.
However, BT’s own website for the service shows that they haven’t actually stopped the service at all - just added an extra level of “security” to it. Now, instead of requesting the information justing by texting the service with [...]

Tim Trent has written an article about the BT SMS fiasco: Anatomy of a Marketing Disaster.
In it he describes some of the responses that people have been given when they have tried to talk to BT about this service.
This morning, on the Data Protection list, an even better one was unveiled. After sending a s10 [...]

I called BT back after an hour to ask why I hadn’t yet received the promised phone call from a manager.
They managed to reconnect me to the person I was talking to earlier, who seemed surprised that I hadn’t been called as the manager had left a note on my account saying that they had [...]

This afternoon, I, along with presumably many millions of other BT customers, received an email announcing their wonderful new SMS Self Service system.
Due to the marvels of modern technology, BT now allow me to use SMS to discover information about my phone line, such as when there was last a fault on the line, and [...]

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