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  February 2006

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The Register is reporting that BT have shut down the SMS service due to Data Protection fears.
However, BT’s own website for the service shows that they haven’t actually stopped the service at all - just added an extra level of “security” to it. Now, instead of requesting the information justing by texting the service with [...]

When using Movable Type I was rather lax about assigning categories to posts, mostly because they weren’t really that useful, as I didn’t use any of the navigation features related to them.
By default in Wordpress they seem to be much more prominent. Rather than trying to find a way to minimise that, I’m going to [...]

Tim Trent has written an article about the BT SMS fiasco: Anatomy of a Marketing Disaster.
In it he describes some of the responses that people have been given when they have tried to talk to BT about this service.
This morning, on the Data Protection list, an even better one was unveiled. After sending a s10 [...]

The server on which my weblog used to run is getting rather old and crumbly, and brings with it a constant low-level dread that some day, real soon now, it’s going to give up the ghost. So for the last while, we’ve gradually been moving everything off it. When it came time to move this [...]

Dion Hinchcliffe’s Web 2.0 Blog has an interesting post on “Ten Ways To Take Advantage of Web 2.0″. It’s full of great advice, but I find point 2 particularly interesting:
The read/write Web is about making users co-creators of content on a massive scale. Armed with foreknowledge of the effectiveness of the Wisdom of Crowds, you [...]

I called BT back after an hour to ask why I hadn’t yet received the promised phone call from a manager.
They managed to reconnect me to the person I was talking to earlier, who seemed surprised that I hadn’t been called as the manager had left a note on my account saying that they had [...]

This afternoon, I, along with presumably many millions of other BT customers, received an email announcing their wonderful new SMS Self Service system.
Due to the marvels of modern technology, BT now allow me to use SMS to discover information about my phone line, such as when there was last a fault on the line, and [...]