• Search for:

•  

  September 2002

  S	M	T	W	T	F	S
  « Aug				Oct »
  1	2	3	4	5	6	7
  8	9	10	11	12	13	14
  15	16	17	18	19	20	21
  22	23	24	25	26	27	28
  29	30

One of the most important things leaders need to learn is to recognize
the signals of impending deterioration. I have made a list of these
signals over the years. As you read this list, remember that many people
in large organizations relish apathy. They often fail to see the signs
of entropy:

a tendency toward superficiality
a dark tension among key [...]

I was starting to wonder how we had ever believed we were only weeks away from launch. It was a mass delusion. We either hadn’t seen, or had simply closed our eyes to, all the warning signs. Instead of focussing singlemindedly on just getting the website up and running, I had tried to implement an [...]

I wanted to link to this just because of the title. But it’s actually quite interesting:
As implemented, there is a single number and customer service center that customers use to get answers to all their city questions and help with any problems.
Most Government things in Belfast require you to phone about 4 different numbers before [...]