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InfoWorld has an article about the decline in spending on web services. All well and good. However, there’s an interesting little aside in the middle:
“It’s tough out there,” said Fred Holahan [of] Silverstream, which was acquired last month by Novell. “IT managers are increasingly being asked to do more with less, and they’re facing a [...]

There was an interesting article in April’s issue of Management Science (the paper linked to has a 2000 date, but seems to be the same paper), on how customers behave in invisible queues (such as when they email on-line retailers, or have to wait for a call-center call to be answered).
The authors note research that [...]

Too many companies view KM as a complex new technology that needs only to be plugged in (usually at significant expense) to generate value … KM can produce outstanding gains, but only if senior management understands that it is really a set of core business processes, and then applies sound operating principles to the KM [...]

Jon Udell talks about client- vs server-side scripting with Radio: Radio pages, for example, are dynamically generated but statically served — a strategy that I like very much on the whole, but sometimes chafe at when nifty features like TrackBack and your search extender show up in MT.
For some time now I’ve been considering moving [...]

Scott’s back, with a Marketing 101 piece on how Great Customer Service is Great Marketing. I couldn’t agree more.
Back in 1998, when we decided to launch BlackStar, we had $10,000 from our MusicDatabase deal with NTK. I coded the site, Jeremy designed it, and Darryl cut all the deals. We had one salaried staff [...]

Oooh. A new David Maister book. (I discovered this through a review in the Journal of Business Strategy. I though I’d told Amazon to notify me of any new books by Maister, but obviously not.)
Managers often fall into the trap of looking for problems to be fixed rather than seekign successes that can be multiplied. [...]

Also in the Mar/Apr issue of Operations Research is an article on modelling demand for services when upgrades are available. Many of the service industries have policies in place to cope with excess demand - upgrades to a higher model of rental car, or to business class seats on an airplane, for instance. Although these [...]

The Mar/Apr issue of Operations Research has an interesting article (not online yet) on credit scoring models. Traditionally credit scoring has been about minimising the risk of making loans to customers likely to default on the loan. But over the last few years people have started to realise that this probably isn’t enough. In fact, [...]

b-may wants to see more phrases from Macbeth in common use. Personally I’d like to hear more people describing themselves as having a mind full of scorpions, becoming borrowers of the night, and making sure they don’t become niggards of their speech.
And whilst alcohol certainly still provokes sleep and urine, I think it’s time that [...]

The description I’ve seen of The Semantic Web ™ and what it could mean.

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