Jun
20
Yesterday when everyone was oohing and aahing about Dave Sifry’s
Moveable Type hack to show related stories using the Google API, I thought “that’s nice … hmmm … it shouldn’t be hard to do that in Radio. I’ll try to knock that up at the weekend.”
Jake’s beaten me to it.
Now to retitle all the posts [...]
Jun
20
Escalate to Michael Dell
Filed Under Customer Service | 2 Comments
A wonderful, but horrific, tale of customer service escalation from Dell [make sure to read it, blog-style, from the bottom up]. A customer had been waiting for a part for a year! CS rep, who resolved the issue in 10 minutes, escalated a complaint straight to Michael Dell, as per the customer’s wishes. Michael Dell [...]