A crisis of identity
July 7th, 2008
Today, within minutes of each other, I received two emails.
The first, from LoveFilm, opened: “Dear {CUSTOMER_INFO_FIRST_NAME}”.
The second, from Easyjet, greeted me: “NAME: [[Firstname]] [[Surname]]”.
Doesn’t anyone pay attention any more?
Related posts:
- Useless service, in double quick time Tim Trent
- Be careful how you prove your identity I’ve
- Unleashing the Hounds of Hell I called B
- Customer Centric or Customers Centric? At the Eme
- Escalate to Michael Dell A wonderfu
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